Terms of Service

Service Use Terms Effective Date: 2022-12-21
Business Information
Company Name: Tatum Inc.
CEO: Hyuk Jae Yang
Address: 11-10, 8th floor, 77-gil Teheran-ro, Gangnam-gu, Seoul (Samseong-dong, Somang Building)
Email: ask@tatumsecurity.com
Business Registration Number: 277-81-01840

Chapter 1 (General Provisions)

These terms aim to define the rights, obligations, responsibilities of the company and users, and other necessary matters in utilizing the wired and wireless Internet-related services provided by Tatum Inc.

Article 2 (Definitions)

① The definitions of the terms used in these terms are as follows.
1. Service: Refers to the cloud security service Tatum. (URL: https://tatumsecurity.com)
2. Paid Services: Services that users can utilize by paying a certain amount to the company or accepting transactions or agreements with the company or third parties among the services provided by the company.
3. Users: Refers to members or non-members who use the service.
4. Member: Refers to a person who accesses the service, enters into a user agreement with the company in accordance with these terms, and uses the services provided by the company.
5. Non-member: Refers to a person who uses the information and services provided by the service without signing up.
6. Paid Member: Refers to a member who uses paid services.
7. Personal Information: Refers to the name, email address, and other personal information entered by the member to use the service.
② Terms not defined in these terms will be governed by relevant laws and regulations.

Article 3 (Provision of Identity Information, etc.)

The company posts the content of these terms, company name, representative's name, business location address (including the address where consumer complaints can be handled), phone number, fax number, email address, business registration number, communication sales business registration number, and personal information manager, etc., at the initial online service screen so that users can easily know. However, the terms can be viewed through a link provided to the user.

Article 4 (Effect and Change of Terms)

① These terms take effect when published on the initial screen of the service or individually notified to the members via email or other methods.
② Members who complete the membership registration by agreeing to these terms can conveniently use all services provided by the company without any additional registration procedures. In using the subsidiary sites operated by the company, the rights, obligations, responsibilities, and conditions of use between the member and the company shall comply with these terms unless otherwise specified.
③ The company may change the contents of these terms within the scope that does not violate relevant laws and regulations, and will notify the application date and reason for amendment at least 7 days prior to the application date in the same manner as the existing terms. However, in case of changing the terms in a manner unfavorable to the member, in addition to notifying 30 days before the effective date of the amended terms, an individual notification will be sent through email or other electronic means.
④ Members using the service after the effective date according to the previous paragraph are considered to have agreed to the changed terms. However, if members do not agree to the changed terms, they may terminate the user agreement.
⑤ If a member using paid services does not agree to the amendment of these terms and terminates the user agreement, it will follow the refund policy stipulated in the separate paid service terms.

Article 5 (Interpretation and Application of Terms)

① The company may have separate terms of use and policies for individual services, and if these conflicts with the contents of these terms, the terms and policies for the individual services shall take precedence.
② Matters that are not specified in these terms will be governed by the "Basic Telecommunications Act", the "Telecommunications Business Act", the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc." (hereinafter referred to as 'the Telecommunications Network Act'), the Personal Information Protection Act, and other relevant laws and regulations.

Chapter 2 Service Use Contract

Article 6 (Membership Registration)

① Membership registration is concluded when a user agrees to the contents of the terms and submits a membership application, and the company approves such application.
② The company shall, in principle, accept the above user’s application for membership registration. However, the company may not accept applications corresponding to the following items:
1. In cases where the applicant has previously lost membership eligibility according to these terms
2. If not using a real name or using someone else's name
3. If false information is provided or failing to provide the contents presented by the company
4. If it is impossible to approve due to the user's fault or if the application violates any other specification
③ The company may withhold approval if there are no availability in service-related facilities or if there are technical or business problems.
④ If the company does not approve or withholds the application for membership registration under paragraph 2, it must inform the applicant of this. This does not apply in cases where the company cannot notify the applicant without the company's fault.
⑤ The time of establishment of the membership contract shall be when the company's approval reaches the user.

Article 7 (Change of Member Information)

① Members can view and modify their personal information at any time through the personal information management screen. However, some information, such as real name and ID, which is necessary for the management and maintenance of the service, cannot be arbitrarily modified.
② If the information provided during membership registration changes, the member must inform the company of such changes online or by email or other means.
③ The company is not responsible for any disadvantages arising from failure to inform the company of changes as mentioned in paragraph 2.

Article 8 (Member's Responsibility for Managing ID and Password)

① The responsibility for managing the member's ID and password rests with the member, and the member must not allow a third party to use them.
② If the member realizes that the ID and password have been stolen or are being used by a third party, they must immediately notify the company and follow the company’s guidance.
③ In cases arising from paragraph 2 where the member fails to notify the company or ignores the company's guidance after notification, the company shall not be liable for any disadvantages incurred.

Article 9 (Personal Information Protection)

① The company collects personal information from members in a minimal range necessary for providing services.
② The company does not collect information needed for fulfilling the purchase contract at the time of membership registration. However, this does not apply in cases where identification is required before the purchase contract is performed for the purpose of fulfilling relevant legal obligations, and only minimal specific personal information is collected.
③ The company informs the member of the purpose when collecting and using personal information from the member and obtains consent.
④ The company shall not use the collected personal information for purposes other than the initial purpose, and in cases where new purposes arise or when providing to third parties, the member must be notified and consent obtained at the point of use/provision. However, this is exempt in cases specified by relevant laws.
⑤ In cases where the company must obtain the member's consent under paragraphs 2 and 3, it must specify or inform the personal information manager's identity (affiliation, name, and contact numbers), the purpose and use of information collection, matters related to information provision to third parties (recipient, purpose of provision, and content of information to be provided), as stipulated in Article 22 (2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the member can withdraw consent at any time.
⑥ Members can request access and correction of their personal information held by the company at any time, and the company is obliged to take necessary measures without delay. If the company has requested correction of an error, it will not use the personal information until it is corrected. However, the procedure for access and error correction shall be determined by the company.
⑦ The company shall minimize the number of persons handling the member's personal information for personal information protection and shall be fully responsible for any losses suffered by members due to loss, theft, leakage, unauthorized provision to third parties, or modification of the member’s personal information, including credit card and bank account information.
⑧ The company or a third party who has received personal information from it must destroy the personal information without delay once the purpose of collection or provision has been achieved.
⑨ The company does not have a pre-selected consent box for the collection, use, and provision of personal information. Additionally, in case of refusal of consent regarding collection, use, and provision of non-essential items, the company does not limit or refuse the provision of services such as membership registration.

Chapter 3 Obligations of the Parties to the Contract

Article 10 (Company's Obligations)

① The company shall make the services available to the member on the day the member applies for service usage, unless there are special circumstances.
② The company shall continuously strive to provide a stable service as stipulated in these terms, and shall promptly repair or restore any equipment that malfunctions or is lost. However, in cases of natural disasters, emergencies, or other unavoidable situations that make service provision difficult, the company may temporarily suspend or discontinue the service.
③ If the company recognizes that opinions or complaints raised by the member through proper procedures are legitimate, it shall process them through appropriate procedures. If the processing takes some time, it must inform the member of the reasons and processing schedule.
④ The company shall comply with the personal information protection regulations specified in these terms and relevant laws concerning the protection of privacy.
⑤ The company shall strive to provide convenience to users regarding contract procedures and contents related to the conclusion, amendment, and termination of the user agreement.
⑥ The company may set the available periods for each service, informing members in advance through the service.

Article 11 (Member's Obligations)

① Members must comply with relevant laws, each provision of these terms, notices and precautions regarding the use of services announced by the company and must not engage in acts that hinder the operations of the company.
② Members must comply with the service restriction items posted by the company or separately notified.
③ Members may not use the service for commercial or profit-making activities without prior approval from the company, and the company bears no responsibility for the results of such commercial activities that violate the terms. Members bear responsibility for damages to the company caused by such activities.
④ Members may not transfer, give, or provide the right to use the service, or their status under the user agreement to others without explicit consent from the company.
⑤ Members must not engage in any of the following acts related to service use:
1. Providing false information during application or change
2. Using others’ information without consent
3. Changing information posted by the company
4. Transmitting or posting information prohibited by the company (e.g., computer programs)
5. Violating the rights of the company or third parties, including copyright
6. Damaging the reputation of the company or other third parties or obstructing their business
7. Publicly disclosing or posting obscene or violent words, images, sounds, or information against public order and morals on the company's site
8. Other illegal or unjust acts
⑥ Members must comply with relevant laws, the provisions of these terms, notices about usage guidelines, matters notified by the company, and must not engage in acts that hinder the operations of the company.

Chapter 4 Service Use

Article 12 (Provision of Services, etc.)

① The company provides the following services to members:
1. Cloud service configuration error detection service
2. Related reporting services
3. Any other services that the company devises or provides to members through partnership contracts.
② Services are generally available 24 hours a day, year-round, unless there are special technical issues or circumstances for the company. However, this does not apply to days or times designated by the company for regular maintenance.
③ The company may divide the services into certain ranges and set the available hours for each range separately. In this case, the company will notify the content in advance.
④ The company may temporarily suspend the provision of the service if repair, replacement, or significant operational reasons arise in the information and communication facilities such as computers. In this case, the company will inform the member via the method prescribed in these terms, but if the company cannot give prior notice due to unavoidable reasons, it can notify post-factum.
⑤ The company may conduct regular inspections if necessary for service provision, and inspection times are notified on the service provision screen.

Article 13 (Change of Services, etc.)

① The company may change all or part of the services provided due to operational or technical reasons.
② In cases of changes to the content, method, and hours of service, the company will post the reason for the change, the contents of the service that will be amended, and the date of provision at least 7 days prior on the initial screen of the service.
③ The company may modify, suspend, or change all or part of the services provided for free according to its policies and operational needs.

Article 14 (Provision of Information)

① The company may provide various information deemed necessary for members to utilize the service through notices, emails, and other methods.
② To provide convenient and diverse services to members, the company may use personal information collected from members within the procedures and limitations defined by relevant laws to provide various service information, advertisements for third-party products and services, and events through direct advertising methods such as email or postal mail with partners. In this case, members can refuse to receive service and ads at any time, except for answers related to transaction information and customer inquiries as stipulated by relevant laws.
③ The company must obtain the member's prior consent before sending any information it wants to transmit regarding service marketing and promotional activities. However, this does not apply to replies regarding transaction information and customer inquiries.
④ The company may post advertisements on service screens, homepages, and emails related to the operation of services, and members who receive advertisements in emails may refuse receipt.
⑤ Further details regarding the provision and use of member information will comply with the privacy policy determined by the company.

Article 15 (Fees and Paid Information, etc.)

① The services provided by the company include free and paid services. For separate paid information provided by the company and its partners, users must pay the fees specified for that information to use it.
② Members wishing to use the paid services provided by the company must agree to paid service terms defined in these terms and must pay the usage fee (or membership fee) to the company.

Article 16 (Provision of Information and Advertisements)

① The company may provide various information deemed necessary for members during service use via notices, emails, SMS, and other methods.
② If the company intends to send such information via phone and fax devices, it obtains the member's prior consent.
③ The company may post advertisements in paid service screens, homepages, and emails related to service provision. Members receiving emails that contain advertisements can refuse receipt of those emails with the company.

Article 17 (Suspension of Service Provision, etc.)

① The company may modify or suspend wholly or partially the free services as needed.
② The company may suspend service provision in the following cases:
1. Unforeseen situations such as necessary repairs of service use facilities
2. If the fixed telecommunications operator specified in the Telecommunications Business Act has suspended telecommunications services
3. If it becomes difficult to provide services due to the company's circumstances or unavoidable reasons
③ The company may limit or suspend the entirety or part of the service if there are obstacles to normal service use due to disasters, power outages, equipment malfunctions, or surges in service usage.

Chapter 5 Termination of Contract and Service Restrictions

Article 18 (Withdrawal from Membership and Loss of Qualification, etc.)

① Members may request withdrawal from the company anytime, and the company shall process the withdrawal immediately.
1. Members can request withdrawal anytime in “Account Settings > Withdraw Membership,” and by contacting customer service via email or phone, necessary actions such as deletion of personal information will be taken swiftly.
2. Upon withdrawal, the personal information will be managed/deleted according to the "Privacy Policy," and all retained rights and coupons will be deleted.
3. Members can immediately register again as new members after withdrawal.
② If any members fall under any of the following cases, the company may restrict or suspend their membership:
1. If false information is registered during application
2. If the member fails to perform duties related to the service usage fees and other responsibilities to the company by the due date
3. If the member obstructs the use of the company's services or steals that information, threatening the order of electronic commerce
4. If the member performs acts prohibited by laws or these terms using the company
③ The company may restrict the use of services progressively, such as warnings, temporary suspensions, or permanent usage bans depending on the severity of violations of the terms or if the acts mentioned in paragraph 2 have been performed.
④ The company can establish separate procedures detailing the conditions and contents for usage restrictions to guarantee lawful service use and protect members.
⑤ Members may immediately file an objection to any restrictions imposed under these terms, and if such objections are deemed legitimate, the company shall promptly reactivate their service usage.

Chapter 6 Damages and Other Matters

Article 19 (Damages)

① The company is liable for damages caused to members reasonably related to losses or damages occurring in the process of utilizing free services, provided there is intent or negligence involved. However, the company is not liable for damages due to the member's failure to use the free services.
② The company is not responsible for products or services handled by partners.

Article 20 (Disclaimer)

① The company is exempt from liability for failure to provide services due to natural disasters or force majeure events not attributable to the company.
② The company is not responsible for service use interruptions due to the member's faults.
③ The company does not guarantee the reliability, accuracy, legality, or stability of information, data, or facts posted, transmitted, or distributed by the member through the services.
④ The company shall not bear any responsibility for transactions conducted between members or between members and third parties mediated by the services.
⑤ Regarding the use of the free services, unless specified otherwise by relevant laws, the company assumes no responsibility.

Article 21 (Governing Law and Jurisdiction)

① The governing law for any lawsuits filed between the company and members shall be the laws of the Republic of Korea.
② Lawsuits arising between the company and members concerning disputes shall be governed by the member's address at the time of filing, and if there is no address, it shall be under the exclusive jurisdiction of the district court that has jurisdiction over their residence. However, if the member's address or residence is unclear at the time of filing, the jurisdiction shall be determined according to the Civil Procedure Act.

Supplementary Provision

(Effective Date) These terms shall take effect from December 21, 2022.